Job Description
Aescape is looking for a Support Specialist who is passionate about delivering exceptional service to customers and seeks to operate with autonomy to best solve issues. This role serves as a critical conduit within the company and demands the ability to seamlessly shift between various inbound channels (ticketing system, phone calls, chat) while managing customer expectations with poise. The person in this role will be empowered with robust documentation and best practices, and the right candidate must be capable of handling a wide scope of scenarios, including escalated interactions and technical troubleshooting. If this sounds like you, we’d love to hear from you!
This role is part time, remote and based in Mexico City
Aescape is the NY-based lifestyle robotics company redefining self-care.
We announced the world's first commercially available, fully automated AI-powered massage experience with Equinox in March — and this is only the beginning. We are in a period of rapid growth, launching our category-transforming product throughout 2024 with global ...
The Real Dill ☘️
Here's an interesting stat from Aescape about the US massage industry: "[the U.S. massage therapy industry is experiencing revenue loss of up to $4bn annually due to a shortage of more than 29,000 therapists, with 82% of resort/hotel spas and 71% of day spas reporting staff shortages." One of the overlooked elements of the musculoskeletal space, Aescape's robotic massage seems like a really interesting way to address this shortfall through robotics. They've raised a ton of money thus far (~50mn and counting) and it'll be interesting to see how "robotic massage" compares to the human element. (May 2024)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Aescape
Digital pain management and relaxation therapy provider through robotic massage
MissionTo deliver quality massage solutions through the use of robotic devices and intelligent technology.
Wow FactorBacked by early investors in Tesla and SpaceX
Company benefits
- 🏦 401K/retirement
- 🐣 Maternity/paternity leave
- 🔐 Health insurance
- 👀 Vision
- 🦷 Dental
- 📈 Stock/equity
Pickle is not affiliated with listed companies unless otherwise noted.
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