Job Description
About Brave
Brave Health is on a mission to expand access to high-quality, affordable care for behavioral health conditions. We utilize the power of technology to eliminate barriers and expand access to high quality mental health and substance use disorder treatment. Through telehealth services we are able to reach those in need, when and where they need it. As a community based start-up, our goal is to make quality mental health services accessible for all.
Job Overview
Our team is currently seeking a full-time Patient Concierge Specialist for either a 10am-7pm or 11am-8pm ET (9am-6am or 10am-7pm CT) shift. This role works fully remote; all equipment will be provided.
- Focus on driving patient engagement via fielding inbound communications from prospective and established patients.
- Educate patients about various Brave Health services.
- Support a high volume of inquiries via phone calls, text messages, voicemails and e-mails regarding scheduling of appointments and administrative matters.
- Assist patients in successful completion of pre-appointment forms.
- Maintain confidentiality and privacy ...
The Real Dill ☘️
Here's an alarming stat about mental health readmission rates from a 2022 study from the International Journal of Mental Health Nursing: Unplanned hospital readmission rate is up to 43% in mental health settings. The average readmission rate across general hospital settings? 14%, according to a 2018 study from the Agency for Healthcare Research and Quality. That's a 3:1 higher occurrence of readmission for mental health patients than the general hospital population. Enter Brave Health, a virtual-first behavioral health provider focused on serving Medicaid populations, that now serves over 65 million covered lives in 18 states. With the percentage of psychiatrists accepting Medicaid lessening each year, and 1/4 of Americans using Medicaid, this is a huge opportunity space, both in terms of clinical need and system disruption. (April 2024)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Brave Health
Telehealth-based mental health care solutions.
MissionTo expand access to high-quality, affordable mental healthcare for everyone.
Wow FactorClaims 2/3 reduction in cost of care, and 90% reduction in hospital readmissions for mental health patients
Company benefits
- 🏡 WFH stipend
Pickle is not affiliated with listed companies unless otherwise noted.
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