About Carrot:

Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

The Role:

In this role, you will be responsible for reviewing incoming member out-of-pocket expenses, as well as expenses incurred using their Carrot Card. You will collaborate with members of the Care team, Customer Success and Finance team to ensure an exceptional member experience. This is an in office position in Des Moines, Iowa.

Shift Requirements: Candidates must be available to work one of the following shifts:

• 8:00 AM – 5:00 PM PST
• 2:00 AM – 11:00 AM PST
• 11:00 AM – 8:00 PM PST

The Team:

This role will coordinate activity between ...