About Carrot:

Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

The Role:

We are adding a role to our Operations team to further expand our quality efforts, the Critical to Quality Analyst will have dynamic responsibilities that ensure all aspects of the customer and member experience exceed expectation and quality standards.  By focusing on the review and analysis of key functions that directly impact the experience of customers and members you will have a direct impact on enhancing interactions with Carrot.  The output of this role will improve processes, minimize errors, enhance efficiency, reduce cost, eliminate waste ultimately improving ...