About Carrot:

Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

The Role:

As Global Operations Manager, you will be responsible for providing high-touch support for our member and customer-focused teams, implementing frameworks and processes to enable operational transparency and scalability, augmenting the depth and breadth of our program offerings, and supporting the strategy and growth of our provider partnerships. In this role you will partner with operational, clinical, product, and client-service teams to support department and company-wide growth and OKRs.

Primary Responsibilities:

• Own & manage the KPIs for our team related to tier 2 support of members, ...