Workforce Operations and Reporting Analyst
Job Description
At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Workforce Operations is seeking a skilled and detail-oriented Sr WFO Analyst to join our team. As the Sr WFO Analyst, you will be responsible for collaborating with site leadership on workforce management needs, provide actionable business insights, and analyze customer experience (CX) workload drivers. Your expertise will be crucial in identifying trends, addressing fluctuations in workload, conducting short-term forecasting, and making data-driven decisions to enhance productivity and customer satisfaction. The ideal candidate will leverage Looker to build and maintain comprehensive CX reporting to support strong communicative relationships between CX leadership and the greater WFO team.
What you'll do:
- Recommend strategies to optimize workforce deployment based on analysis of workload forecasts and historical data
- Collaborate with cross-functional teams to implement best practices for workforce management
- Partner with greater workforce team to implement and deploy Workforce ...
The Real Dill ☘️
The employee benefits pool was an attractive area to monetize for startups - if insurers weren't willing to pay, it makes sense that employers would be looking for ways to attract (and retain) top talent, with benefits being a huge portion of it. Countless startups have ridden the employee benefits wave to superstardom (see: Hinge Health), but there is a downside - when the economy experiences a downturn, benefits are one of the first things on the chopping block. Collective Health is not immune to this, as shown by recent layoffs. However, it's hard to believe that employee benefits will totally go away - and there's always going to be a space to manage these benefits more efficiently and effectively. (August 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Collective Health
Integrated software solution that makes administering company health benefit plans simpler and more insightful than traditional health insurance company solutions
MissionTo make understanding, navigating, and paying for care effortless, we've evolved the way health benefits work
Wow FactorThird-party study in 2023 from Aon estimated approximately $11 million in lower claims over five years as compared to similar control group
Company benefits
- 🦷 Dental
- 🧠 Mental health benefits
- 👀 Vision
- 📈 Stock/equity
- 🐣 Maternity/paternity leave
- 🏖️ Paid vacation leave
- 🩷 Wellness Benefits
- 🧘 Paid sabbatical
Pickle is not affiliated with listed companies unless otherwise noted.
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