At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

The Plan Operations team owns specialized processes that help power our clients' health plans. The Plan Launch team within the Plan Operations department is responsible for acting as the face and the voice of Plan Operations, partnering with cross functional teams to provide a best-in-class new & renewal client implementation process. 

What you'll do:

• Execution & delivery of assigned Standard Operating Procedures for Plan Launch team
• Build working relationships with cross-functional stakeholder teams
• Address escalations in processes & complimentary standard operating procedure alongside stakeholder teams on behalf of clients & their members
• Maintain consistent SLA adherence across assigned processes & associated deliverables
• Ensure projects and tasks are completed on-time with an emphasis on quality
• Provide quality & professional plan design implementation experience for new & renewal clients

To be successful in this role, you'll ...