At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Collective Health is looking for a Strategic Initiatives Manager to help drive the initiatives most impactful to the Customer Experience teams. In this role, you will work closely with organizational leadership and various business stakeholders, serving as a thought partner in coordinating and collaborating internally on the design, execution, and measurement of initiatives that impact customer experience. You will lead and track various projects that support the overarching strategic plan for Customer Experience to execute on our customer experience strategy.

Responsibilities

• Partner with Customer Experience leadership to establish, manage and measure short-and long-term strategic priorities
• Manage multiple simultaneous projects – or project owners with complex deliverables – in support of executing on key Customer Experience initiatives
• Own and drive functional operating meetings
• Continuously identify opportunities for process improvements, efficiency gains
• Represent Customer Experience perspectives ...