At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Eligibility flows through and impacts every aspect of the Collective Health platform, and we are building the team responsible for receiving, processing, validating and sending our eligibility information with our partners. We exchange a high volume of files per day with customers, networks, and partners, and are looking for people to manage the operation, quality, and scaling of our data management systems. Through your experiences at Collective Health, you will be an important part of improving the member healthcare experience by operating and scaling our data operations platform. 

What you'll do:

• Responsible for understanding, investigating and resolving client and data inquiries within defined service levels
• Monitoring file ingestion working to identify and resolve file delays
• Investigate and resolve daily exceptions and errors
• Manage operational ticketing and ensure team success with SLAs
• Complete all needed ...