At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

In this role you would lead a team of associates dedicated to delivering exceptional service for clients with smaller employee populations. You will support direct reports, collaborate closely with Account Executives and Account Directors, and act as a key liaison between client-facing teams and internal operations. The manager will support their team through critical client moments such as implementations, renewals, and escalations, while ensuring alignment across functions like claims processing and eligibility. As a critical part of the Client Ops Leadership Team you will foster a culture of continuous learning, provide ongoing team support, and uphold the company's core values while ultimately helping to ensure a best in class client experience.

What you'll do:

• Manage and guide a team of Client Operations associates to deliver a best in class service to clients for small ...