At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

We continually strive to deliver superior value on health spend in addition to an excellent employer and an exceptional member experience. As a Senior Client Operations Associate, you will be assigned a number of clients to support. Partnering with your counterparts in CS, you will stay abreast of all client touchpoints and interactions while owning the resolution of all issues, inquiries, and day-to-day servicing. By driving excellent client experiences & engagement you will make a crucial impact on our ability to renew existing clients and secure new prospects.

What you'll do:

• Own and support the day-to-day client operations, partnering closely with your assigned account relationship owner to answer client inquiries, resolve issues & incidents, monitor performance, and service ongoing client needs
• Possess a breadth of knowledge across all operations functions, with a deeper level ...