At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

We are seeking a strategic and experienced Director of Workforce Management to lead and optimize our workforce planning, scheduling, forecasting, and real-time management functions across both our member-facing support channels and our back-office Third-Party Administrator (TPA) administration functions. You will play a critical role in ensuring we have the right talent in the right place at the right time to deliver exceptional support to our members and achieve our operational goals across the entire organization. You will lead a team of workforce management professionals and, critically, forge strong partnerships with internal stakeholders to understand their business needs and translate them into effective workforce strategies that drive tangible results in both front-office and back-office environments. A key aspect of this role will be the ability to interpret high-level company objectives and distill them into clear ...