
Client Services Associate
Job Description
In the role of Client Services Associate, you will support multiple Life Sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner.
What You'll Do
- Work in close-knit, collaborative teams to drive impact for Courier Health clients
- Build strong relationships, trust, and credibility with client software users
- Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
- Develop expert-level knowledge of the Courier Health platform and data model
- Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
- Present business results and platform impact to senior executives at business reviews
- Own client priorities and day-to-day project management
- Partner with senior stakeholders to build out Courier Health’s Client Solutions function
Qualifications
- 2+ years of ...
The Real Dill ☘️
Here are some crazy stats from Courier Health: "50% of patients drop off of therapies within three months, resulting in millions of patients losing access to critically important — and often life-saving — medicines prematurely...and two out of every three patients that discontinue therapy do so because of an administrative issue such as incomplete patient forms, insurance reimbursement or copay failures, and pharmacy coordination issues." This is absolutely wild - patients with rare and chronic diseases have enough to worry about, and the impact of everything else surrounding getting treatment has huge impact on patient outcomes. Courier Health is looking to reduce this challenge through its patient experience platform, focusing on pharmaceutical companies and BioTechs as its main clients. Basically, they integrate different data sets to create a unified patient journey to improve tracking, management, and collaboration with patients. This helps both sides - patients get more continuous treatment, and pharmaceutical companies retain "customers" who are using their treatments. They are relatively young, but the need is there. (November 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Courier Health
Patient experience management software for healthcare & life sciences
MissionTo improve the patient experience for millions of people who live with a chronic condition or rare disease
Wow FactorCofounders officiated each others' weddings
Company benefits
- 🔐 Health insurance
- 🦷 Dental
- 👀 Vision
- 🏦 401K/retirement
- ⛷️ Unlimited PTO
- 🐣 Maternity/paternity leave
- 🏋️♂️ Gym membership
- 🩷 Wellness Benefits
Pickle is not affiliated with listed companies unless otherwise noted.
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