What you’ll do as a Customer Service Agent

• Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices
• Clearly communicate with both clinicians and patients via phone calls and emails
• Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance
• Securely and sensitively handle confidential patient data within a highly regulated environment
• Be a support network for colleagues during challenges and mentor and coach new joiners to the team
• Share successes, challenges and ideas to ensure our patients remain the focal point of our business

Requirements

What experience you will bring to the team:

• Previous healthcare experience
• Humble, positive and committed attitude
• Collaborative and reliable team player

What we are looking for from you:

• Fluent or native in German at a professional proficiency (essential)
• Excellent verbal and written communication skills
• Full time availability, working 5 days per week inclusive of rotational evenings, weekends and bank holidays
• Access to ...