Senior TechOps Engineer
Job Description
We are looking for a knowledgeable and customer-focused Senior Tech Ops Engineer to join our team. In this role, you will provide 2nd line support for our employees' tech and some security related issues along with mentoring other Tech Ops Engineers. You will also be supporting/leading wider system implementation or maintenance projects.
Responsibilities:
- Provide 2nd-line technical support to our employees for all Tech-related issues
- Respond to requests for assistance in a timely and efficient manner, either in person, via support tickets or over the phone/video,
- Log all support incidents and service requests in the ticketing system and ensure they are resolved or escalated in accordance with service level agreements (SLAs)
- Troubleshoot and resolve hardware and software issues, including laptops, mobile devices, printers, and other peripherals
- Configure and deploy hardware and software to end-users
- Collaborate with others in your team to resolve more complex issues
- Provide exceptional customer service and technical support to employees at all levels across the business.
- Create and ...
The Real Dill ☘️
The healthcare workforce crisis is a global phenomenon - the US is far from the only nation dealing with clinician shortages and an aging population. Hospitals all over Europe are struggling with rising costs, as well as staffing and bed shortages. Enter Doccla - riding the "hospital at home" startup wave, serving over a dozen countries and over 10,000 patients. Starting from the UK (and boasting NHS England's former Chief Operating Officer as a strategic advisor), Doccla is expanding rapidly with the goal of being Europe's leading virtual hospital...a hefty challenge, with the rise and fall of fellow UK startup Babylon Health still fresh in the minds of the public. (November 2023).
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Doccla
Virtual ward services to reduce costs and improve outcomes
MissionTo provide patients and clinicians with the transformative power of remote patient monitoring
Wow FactorAs of Sept 2023, Doccla has already saved thousands of bed days for the NHS and a 29% reduction in Emergency Admissions
Company benefits
- 📈 Stock/equity
- 📕 Learning and development allowance
- 🔐 Health insurance
- 🏡 WFH stipend
- 💰 Life insurance
Pickle is not affiliated with listed companies unless otherwise noted.
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