Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. We’ve built a product that users love, and we plan to keep it that way by continuing to empathize with users and help them overcome challenges.   We are seeking a mission-driven, customer success manager to ensure our customers drive the full value of their Elation products and services. The Customer Success Manager will be responsible for the success and growth of strategic accounts, ensuring coordination, integration, and an overall consistent and successful customer experience in a scalable model. This role requires excellent relationship management skills, a deft ability to influence positive change, and attention to detail across multiple projects: We succeed by making our customers successful.   

Responsibilities

• Own churn, retention and growth targets for your book of business.
• Build strong relationships with Elation customers, communicating the value of our services in the context of customers business objectives with the goal of retaining ...