The Customer Support Specialist’s main responsibilities are to triage, respond and resolve customer cases. Customer Support Specialists are responsible for troubleshooting and answering how-to questions about the  Elation EHR (Electronic Health Record), Elation Billing (Revenue Cycle Management) and Patient Passport applications via email, chat, phone, and screen share. Customer Support Specialists collaborate with other members of the support team, as well as other customer facing teams. Customer Support Specialists are building expertise on the Elation EHR (Electronic Health Record), Elation Billing (Revenue Cycle Management) and Patient Passport applications, have excellent attention to detail, can manage multiple tasks at a time, have strong collaboration skills and are highly empathetic when working with our customers. 

Responsibilities:

[80%] Field common first response customer and patient cases and cases:

• • Managing daily support ticket volume, ensuring each customer is provided a response within 24 hours and resolution within 3 business days.
    • Responsible for covering urgent-ticket shifts to assist providers who are blocked from caring for their ...