The Technical Support Engineer’s main responsibility is to field issues that are escalated to us by customer-facing teams within the company. Technical Support Engineers are responsible for assessing, gathering additional context where needed, and determining an appropriate action plan for issues assigned to them. Technical Support Engineers collaborate internally with other members of the team, with customer-facing and prod-dev teams,  as well as externally with vendors and customers to develop a complete understanding of the issue at hand, and advocate for the customer to ensure an accurate and timely resolution. Technical Support Engineers are self-starters and owners, leveraging both their knowledge of technical tools, our customers and our product to strive for the best possible outcome on every issue they are responsible for; they are attentive to detail, analytical, and highly empathetic in their approach to our work. Technical Support Engineers are able to balance competing priorities, independently manage their workload, and are team players committed to Elation’s mission and ...