As a Customer Support Associate at Elation Health, you will play a critical role in ensuring customer success by delivering high-quality technical and functional support for Elation’s EHR (Electronic Health Record), Billing/RCM (Revenue Cycle Management), and Patient Passport (device) applications. You will leverage your expertise to analyze, troubleshoot, and resolve complex customer inquiries while identifying opportunities to enhance our support operations.

Success in this role requires more than just technical problem-solving—you must be highly empathetic, patient, and customer-focused, ensuring that every interaction builds trust and strengthens our relationships with providers and their staff. You will leverage your strong troubleshooting abilities, keen analytical mindset, and clear communication skills to investigate and resolve complex customer inquiries. Your capacity to multi-task and thrive in a fast-paced environment will be essential as you proactively identify pain points and advocate for our customers, ensuring their feedback is heard. Through collaboration with internal teams, you will help shape a high-impact support experience that empowers healthcare providers to ...