The Senior Manager, Client Operations will manage the Client Operations team which services clients and executes on program deliverables for our most strategic accounts. This team assists with new program launches, administrative support, issue triage, and quality assurance. As the team lead, the Senior Manager will ensure day-to-day operations on the team run smoothly, managing workload, collaboration, priorities, and operational efficiency initiatives across the team. They will identify, make, and train new hires, as well. The Senior Manager, Client Operations should be able to juggle multiple responsibilities for themselves and their direct reports. The core objective for this role is to ensure the successful ongoing delivery of all Everly Health Solutions programs.

What You'll Do:

• Manage operations and performance of the team, including setting and managing against KPIs, facilitating trainings, documenting key processes, and setting focus
• Manage the ongoing maintenance and upkeep of live programs and services
• Partner closely with the business development and account management team to manage ...