The Telehealth Operations Specialist plays a critical role in supporting the seamless delivery of telehealth services by coordinating essential operational processes, ensuring provider compliance, and supporting workforce technology needs. This position is primarily responsible for coordinating key operational activities, including clinician training, billing, and day-to-day telehealth service logistics, to ensure smooth, efficient, and timely service delivery. This role will also support tasks related to the recruitment, credentialing, licensing, and onboarding of telehealth providers, ensuring they have the necessary resources and support to maintain compliance with industry standards and organizational policies.
Additionally, the Telehealth Operations Specialist will assist with workforce management by supporting the clinician setup in platforms, such as EMR systems and other telehealth service tools, ensuring that providers have the necessary technology to deliver high-quality care. This role will also play a key role in coordinating provider and patient feedback mechanisms, ensuring that feedback is captured, analyzed, and used to drive continuous improvement and enhance the overall telehealth ...