Reporting to the Head of Customer Success and working in close partnership with the COO, the Director of Customer Success will provide best in class support to our enterprise clients and collaborate with internal teams to support ongoing development and execution of the customer success strategy.

This Director of Customer Success will manage a book of business to drive customer engagement, retention, expansion, and advocacy opportunities This role will also lead implementations, analyze customer data, identify trends, collaborate with sales, marketing and product teams to identify customer needs as well as advocate for the voice of the customer and their employees. 

Our Company:

FOLX Health exists to be the leading health and wellness platform for LGBTQIA care, providing end to end services, both virtually and in person, across the spectrum of community needs. We are the north star for innovation in the broader ecosystem by creating joyful, affirming healthcare on one's own terms and building community and access around those needs.

Our Culture:

Reliability: We ...