Customer Service Operations Supervisor
Job Description
Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
The Role
We’re seeking an experienced, full-time Customer Service Supervisor to lead a team of Associates and Senior Associates within our fast-growing, member-focused Concierge team. The role is focused on delivering a best-in-class member experience by digitally engaging to help members find the right healthcare for their needs. This role reports to the Vice President of Concierge.
Concierge serves as the voice of Garner, so you should be passionate about customer service and helping people solve their problems, and translating that to larger-scale preventive solutions. ...
The Real Dill ☘️
Ever wondered what other patients thought about a doctor you were thinking of seeing for a condition? This is, in a nutshell, the challenge Garner Health is trying to solve. It makes a lot of sense - in the age of in-network and out-of-network plan complexities and employee-sponsored insurance plans, switching clinicians with a job or life change is pretty commonplace. What's interesting, however, is that Garner Health isn't crowdsourcing reviews - rather, they are using medical claims data to settle on a review of a clinician, comparing prescribed procedures to best-in-practice guidelines. Pretty clever, and an interesting way to add objectivity to the doctor-finding process. (May 2024)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Garner Health
Reviews for doctors in your area and plan
MissionTo bring transformative practices in healthcare economics by incentivizing both patients and medical professionals.
Wow FactorClaims over 40% of employers it contracts with use Garner Health to find a doctor
Company benefits
- ⛷️ Unlimited PTO
- 🐣 Maternity/paternity leave
- 🔐 Health insurance
Pickle is not affiliated with listed companies unless otherwise noted.
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