About the Senior Business Operations Manager at Headspace:

Headspace is seeking an exceptional Senior Business Operations Manager to serve as an internal consultant, driving strategic insights and operational excellence across our Care Services & Operations, Direct to Consumer (D2C), and B2B business units. This role will play a pivotal role in fostering cross-functional collaboration and leading top-priority projects and critical initiatives that propel our business strategy forward. Our ideal candidate will have a strong analytical background, coupled with experience in managing and optimizing business processes.

What you will do:

Operational Excellence:

• Act as an internal consultant, collaborating closely with Care Services & Operations, D2C, and B2B teams to streamline workflows and optimize operational efficiency.
• Implement and refine operational processes to enhance service delivery and customer satisfaction across multiple business segments.
• Analyze operational data to identify trends, inefficiencies, and strategic opportunities.

Strategic Insights and Project Leadership:

• Lead and support high-impact projects and initiatives that align with business strategy, including supply/demand forecasting, subscriber model KPIs, and ...