About the Manager, RCM role at Headspace:

We are seeking a dynamic and experienced Manager to lead our RCM A/R team and drive performance and operational excellence. This individual will oversee the insurance and member billing teams’ activities, drive improvements in process optimization and collections performance, while actively managing key issues related to health plan and patient collections. The Manager will also be responsible for coaching and training team members, managing productivity, quality, and performance, as well as collaborating cross-functionally to implement new health plan contracts and client-specific networks (CSNs).

What you will do:

• Lead and manage the day-to-day operations of the insurance and member billing teams, providing coaching, mentorship, and performance feedback to ensure team success and growth.
• Provide ongoing training and development opportunities for team members to enhance technical skills, improve productivity, and ensure billing accuracy. Foster a continuous learning environment to increase team competency and performance.
• Take ownership of detecting and resolving health plan and patient collections issues, driving ...