Headway is looking for a Technical Support Engineer to help us get closer to executing our mission: to create access to affordable, quality mental healthcare across the United States. As a Technical Support Engineer, you will make a direct impact on Headway providers and patients every day. The Technical Support team is part of our Engineering team, and you will be working alongside our Customer Experience team, Growth team and other stakeholders within the company in order to provide an exceptional user experience. Your primary role will be investigating and resolving technical issues that our customers face. This will require you to run database queries, review our codebase and collaborate with software engineers if necessary, and where possible push fixes. Additionally, you will be working on building processes and writing documentation to help your colleagues on the TSE team and educate cross-functional teams and assist them in their day-to-day operations. 

You will:

• Support our Customer Experience and sales team to help ...