About the role:

Hello Heart has a strong mission to make our users healthy and deliver an exceptional customer experience.  We have a new opportunity for an Account Executive with our Customer Success team. If you are passionate about making a positive impact in the health of member’s lives and have a strategic approach to client success - this could be the role for you. This job at times can be restricted to certain states due to location of clients. 

Responsibilities:

• Lead Hello Heart’s large accounts with end-to-end ownership of client lifecycle for Fortune 500 clients including member adoption, account retention and growth, and delivering the Hello Heart value.
• Own all aspects of customer renewals
• Develop relationships with customers that provide insight into their company goals and strategies.
• Well versed in issue management, including appropriate escalation and customer expectation management
• Expand user base continuously and grow revenues through user enrollment and engagement
• Strong presentations skills - present to decision makers and large audiences ...