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    Huma Health
    Posted over 1 year ago

    Customer Support Manager

    GB

    Job Description

    Giving the world more time
    For the first time in human history we have the technology, data, and insights to redefine health. Together with our partners, we will make the leap from reactive to proactive medicine. By collectively benefiting from the data we individually generate, we can all live our longest, fullest lives.  Huma partners with scientists, technologists, healthcare, and life sciences professionals to understand, treat, and ultimately prevent ill health. Giving knowledge and power to those with medical conditions, while saving clinicians time, energy, and valuable resources.

    Your Mission

    • To provide customer support to our user base across the Huma Group of products
    • Manage our remote customer support workforce who provide in country support
    • Manage and handle complaints and feedback for the Huma products and operate our quality processes
    • Maintain service level agreement and ensure that customer requests are resolved in a timely manner
    • Support customers with training and onboarding, building out reusable content to reduce overheads
    • Support ...

    The Real Dill ☘️

    A star of the London HealthTech ecosystem, Huma's remote patient monitoring platform and data/analytics backbone has been approved as a FDA Software-as-a-medical-device (SaMD) Class II offering, as well as receving the EU's MDA Class IIb approval. These details are incredibly important - without these approvals, Huma's platform would ony able to provide data to inform clinical decision making, but having these approvals allows Huma to apply artificial intelligence (AI) algorithms to support clinical decision making, not just provide data. Because of this, Huma is truly both a data and an AI company - and one to keep an eye on, although they don't seem to be hiring at the moment, which could be worrisome. (September 2023)

    JL

    Jon Lee, PT, DPT, OCS, FAAOMPT, MBA

    Pickle co-founder

    About Huma Health

    Remote patient monitoring platform advancing care for patients, research, and therapy development.

    🚀

    MissionUsing data to deliver good health for all.

    🌟

    Wow FactorAlready Class II FDA SaMD certified, announced generative AI partnership with Google

    Company benefits

    • 📕 Learning and development allowance
    • 🏡 WFH stipend
    • 🩷 Wellness Benefits
    • 🤖 Tech and hardware provided

    Pickle is not affiliated with listed companies unless otherwise noted.

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