As our Head of Quality, Education & Member Experience you will amplify the impact Included Health has on our members by leading a team that is responsible for creating a new way for people to experience healthcare. This role is perfect for an experienced leader who is passionate about leading world-class teams, developing talent and driving results. This Director is a pivotal leader who will oversee the training, knowledge enablement, quality audit and service quality functions. This role is crucial in ensuring our teams are equipped with the knowledge, skills, and quality standards needed to deliver exceptional service across all of Included Health's offerings. The Director, Strategy & Operations - Quality, Education & Member Experience will create a cohesive strategy that enhances our service delivery and drives continuous improvement across the organization.
A key focus of this role is to improve the patient experience by developing and implementing strategies that ensure the delivery of world-class, high-value and empathetic support ...