Job Summary:The Associate Vice President, Client Implementation & Onboarding leads the Client Onboarding team. As a people manager, they are a dynamic and hands-on leader that will transform our implementation function into a world-class Client Onboarding team at scale. This remote role is important to ensuring seamless and technically sound client implementations, guiding clients through their onboarding journey, and establishing successful long-term partnerships. Reporting to the VP, Client Organization, you will help differentiate our organization in the market by delivering exceptional client experiences, warmly welcoming our clients to IH and seamlessly transitioning them to our Client Success team following a successful launch. Responsibilities include...

Team Leadership and Talent Transformation

• You'll lead the transformation of our Client Onboarding function and team, aligning hiring profiles and job descriptions to focus on consulting (change management and transformation), project management, technical expertise, and knowledge of the employee benefits space.
• You'll lead talent assessments to identify organizational talent gaps and address risk, and collaborate with ...