Job Description
The Director, Customer Success Operations, partners with Client Success leadership to develop strategies and provide insights that enable our Client Success team to achieve their retention and growth goals.
You will partner with senior leadership to run critical programs that span our organizations and deliver high impact results. You will work collaboratively with our partners across Product, Go-to-Market, Finance, Analytics, Care and Clinical Operations teams to build & improve products that deliver value for our buyers and provide a transformational healthcare experience for our members. You will be part of a small and adaptable team that will help to change the way healthcare is experienced by millions of members.
Responsibilities
- You will drive strategy around optimizing the performance of a large and growing Client Success team.
- You will own tracking, reporting and analysis of Client Success business metrics including retention, upsell, and pricing.
- You will generate regular executive-level communication and readouts.
- You will build, monitor, and analyze the health ...
The Real Dill ☘️
Healthcare benefits are a huge expenditure for employers - some estimates show several thousands of dollars per full-time employee. Companies like Included Health have found a huge opportunity to allay some of these costs by offering care directly, and expanding into adjacent services for employers and employees. And, when you calculate how many employees the largest of employers cover (like one of their clients, Wal-Mart), that's a huge financial opportunity for both Included Health and the companies saving money on healthcare expenses for employees. (July 2024)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Included Health
Healthcare navigation & virtual care services for employers
MissionTo raise the standard of healthcare for everyone
Wow FactorIncludes Wal-Mart amongst its corporate clients
Company benefits
- 🔐 Health insurance
- 🦷 Dental
- 👀 Vision
- 🏝️ Paid time off
Pickle is not affiliated with listed companies unless otherwise noted.
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