This role is critical to the successful execution of Included Health’s Member Care strategy. The ideal candidate is skilled at finding efficiencies that result in bottom line impact, is fluent in all things process improvement and is strong in project leadership and planning. This role works collaboratively across our operations, clinical, product, data, design and engineering teams and THRIVES in ambiguity. This person will lead through influence, is strong at building relationships, has an innate sense of ownership and is able to drive measurable results. The right candidate is curious, a quick-learner, a self-starter and has a passion for identifying process gaps or inefficiencies and solving problems. An ideal candidate is dedicated to providing world-class customer service and has a drive to improve healthcare and health outcomes.
This role is an individual contributor and reports directly to the Senior Manager of Operational Transformation & Enablement.

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Ability to remain seated ...