The Clinical Navigation Nurse Practitioner/Physician Assistant will connect with members using various modalities to assess their needs and goals, provide clinical guidance, and navigate members to resources to improve their health outcomes. This clinician will work with a multidisciplinary team to help optimize patients’ health outcomes.

Responsibilities:

• Talk with patients, assess their needs, gather important clinical history, provide appropriate clinical guidance, and navigate them to Included Health services and external benefits as appropriate
• Demonstrate strong clinical acumen across a variety of Included Health Service Lines, including Expert Medical Opinion, Treatment Decision Support, Healthy Days, and other service lines based on business needs
• Meet Volume Targets: Ensure that the volume of patient encounters meets the established targets. This includes scheduling and conducting a specified number of encounters as outlined by departmental goals.
• Maintain Quality of Services: Deliver high-quality clinical services that adhere to established standards and protocols.
• Continuous Improvement: Participate in continuous improvement initiatives aimed at optimizing the efficiency and ...