Job Description
**Job Summary:**Reporting to the Director, Client Success the Client Success Manager (CSM) is a customer success professional responsible for achieving Retention, Upsell and NPS targets for strategic accounts. As an individual contributor, they develop client relationships, serve as a trusted advisor, and understand and advance client strategy through Included Health's services and solutions. Sr. CSMs provide strategic expertise and business insights that showcase member outcomes and client return on investment, ultimately deepening our partnerships and allowing for resell opportunities.
Responsibilities
- Portfolio Management: You'll manage a portfolio of large, complex clients and support $3M+ in ARR. You'll also develop measurable goals and defined outcomes for their relationship with IH.
- Retention, Upsell & Renewal: You'll establish and maintain a Retention and Upsell Plan (RUP) for each assigned client and negotiate price increases at renewal, ensuring the renewal meets IH contract terms.
- Member Engagement, Utilization & Marketing: You'll help align clients to IH marketing best practices and deliver a holistic member engagement strategy ...
The Real Dill ☘️
Healthcare benefits are a huge expenditure for employers - some estimates show several thousands of dollars per full-time employee. Companies like Included Health have found a huge opportunity to allay some of these costs by offering care directly, and expanding into adjacent services for employers and employees. And, when you calculate how many employees the largest of employers cover (like one of their clients, Wal-Mart), that's a huge financial opportunity for both Included Health and the companies saving money on healthcare expenses for employees. (July 2024)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Included Health
Healthcare navigation & virtual care services for employers
MissionTo raise the standard of healthcare for everyone
Wow FactorIncludes Wal-Mart amongst its corporate clients
Company benefits
- 🔐 Health insurance
- 🦷 Dental
- 👀 Vision
- 🏝️ Paid time off
Pickle is not affiliated with listed companies unless otherwise noted.
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