The Service Quality Improvement Specialist (SQIS) plays a critical role in transforming data into actionable insights to enhance the member experience, quality of care, and service excellence. This role helps leaders understand member feedback, assess operational performance, and identify opportunities for scalable improvements.
The ideal candidate is passionate about service and care excellence and demonstrates strong analytical skills with an ability to translate data into meaningful improvements. They thrive in a fast-paced environment, take ownership of their work, and collaborate effectively with leadership to drive data-informed decision-making.

Responsibilities:

• Client Engagement & Service Insights:
• Interact with and serve as a point of contact for clients, ensuring clear communication and responsiveness to needs.
• Manage and respond to client email aliases, ensuring timely and professional communication.
• Proactively analyze and identify escalation trends to inform process improvements and enhance client confidence.
• Partner with Operations Transformation teams on implementation planning, remediations, and carrier transitions to ensure seamless service.
• Member Experience & Performance Improvement:
• ...