Job Description
**About the role:**We're seeking a Client Success Operations Manager to join the Client Lifecycle team with a passion for supporting a client-centered organization. This individual thrives in a fast-paced, dynamic environment. Success in this role includes serving multiple internal customers, developing scalable processes and managing through ideation to execution to drive client retention, renewals, and satisfaction. This position will work cross functionally across the GTM Operations team and with key leaders within Included Health.
Responsibilities:
- Drive organizational change via the Client Success Operations roadmap, prioritize work based on Included Health business, and develop execution plans to completion
- Empower Included Health leadership to make informed client-related business decisions by identifying relevant data points and independently conducting trend analysis
- Leverage strategic and creative thinking to guide the team in implementing innovative new solutions that meet the needs of key internal customers, including the Executive team, Segment leads, and other senior leadership
- Own a variety of processes to report on and forecast ...
The Real Dill ☘️
Healthcare benefits are a huge expenditure for employers - some estimates show several thousands of dollars per full-time employee. Companies like Included Health have found a huge opportunity to allay some of these costs by offering care directly, and expanding into adjacent services for employers and employees. And, when you calculate how many employees the largest of employers cover (like one of their clients, Wal-Mart), that's a huge financial opportunity for both Included Health and the companies saving money on healthcare expenses for employees. (July 2024)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Included Health
Healthcare navigation & virtual care services for employers
MissionTo raise the standard of healthcare for everyone
Wow FactorIncludes Wal-Mart amongst its corporate clients
Company benefits
- 🔐 Health insurance
- 🦷 Dental
- 👀 Vision
- 🏝️ Paid time off
Pickle is not affiliated with listed companies unless otherwise noted.
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