Director of Customer Support (Healthcare Revenue Cycle)
Job Description
At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.
Summary
The Director, Customer Support is responsible for leading and managing the day-to-day operations of the customer support team, ensuring the delivery of an exceptional support experience for our platform customers. You will be a key member of the customer support leadership team, focused on driving continuous improvement, operational efficiency, and team development. This role requires a deep understanding of SaaS customer support best practices, strong leadership and project management skills, a passion for enhancing the customer experience, and previous experience leading a customer support desk/center.
Responsibilities
- Oversee and manage the customer support team, including hiring, training, coaching, and performance management
- Direct and lead operations related to our Zendesk support desk, including ...
The Real Dill ☘️
Speak to any clinic owner or hospital admin, and you'll hear about the challenges surrounding reimbursement - denials of service, reductions in reimbursement rates, and tighter and tighter budgets. Traditionally a manual process, companies like Janus AI are using tech to automate the process and, hopefully, help systems get paid at a lower cost to collect. There are quite a few competitors in this space right now signifying how important revenue lifecycle optimization is for care organizations but one has to wonder - which company will win? Or, what happens if EMR systems like Epic, which are already integrated into thousands of care facilities, decide to throw millions (or billions) of dollars at the opportunity? (November 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Janus Health
End-to-end revenue cycle platform enabling workflow automations to improve efficiency
MissionTo empower health systems and its operational workforce to achieve more and reduce the cost of care nationwide
Wow FactorOver the past 12 months, Janus has completed over 500 million process events and automated over 40 million transactions
Company benefits
- ⛷️ Unlimited PTO
- 🦷 Dental
- 👀 Vision
- 📕 Learning and development allowance
- 📈 Stock/equity
- 🏖️ Paid vacation leave
- 🔐 Health insurance
Pickle is not affiliated with listed companies unless otherwise noted.
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