Here’s what you’ll do day-to-day:- Manage day-to-day patient questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)- Provide support to patients to ensure success along their treatment journey- Bring feedback and share insights with the team to generate new product ideas and requests - Work with your direct manager to (i) escalate open questions and concerns (ii) collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience (iIi) execute experiments and document knowledge bases/saved responses for better serving patients
Responsibilities:- Assist with coordination of scheduling, rescheduling, and canceling patient appointments as required- Confirming completion of patient required forms and authorizations- Manages patient inquiries and requests- Manages non-clinical inquiries and requests from the medical team- Support tele-health scheduling and video conferencing systems- Provide tech support for related scheduling and video conferencing systems- Coordinate with operations and medical team to ensure patient requests are responded to in a timely manner- ...