Job Description
Who we are
Kins Health is a modern physical therapy practice with a mission to restore the mobility and confidence of those suffering from chronic pain, surgery or injury. Our vision is to create the easiest way to find and stick with a physical therapy program. We combine the best of in-person/virtual care with the power of digital tools to drive matching, adherence and satisfaction. In building Kins, we have the potential to transform millions of patients' lives by broadening access to effective treatments for musculoskeletal (MSK) disorders, which impact half of all US adults.
About The Job
As a member of our customer experience team, you’ll deliver concierge-level service to our potential patients, active patients, as well as our physical therapists. You’ll directly engage, nurture, and onboard potential patients by explaining (and in some cases selling!) the Kins model, answering questions about insurance & benefits, matching them with a physical therapist, and scheduling their first appointment. You’ll also respond to inbound requests ...
The Real Dill ☘️
Business models in physical therapy are undergoing a renaissance. A decade ago, it was cash pay. Five years ago, it was telehealth. Today, there are a number of players emerging who are reimagining home health physical therapy, traditionally the environment for patients not well enough to go to outpatient services, but ineligible for hospital admission or skilled nursing. The nuance: reimbursement is much higher for home health therapy than telehealth, creating more financial leeway than its telehealth cousins. The edges of home health therapy are blurring (both in terms of expectations, patients diagnoses, and the vast number of digital tools to improve patient tracking) - is physical therapy itself seeing a shift in how patients view home health? Time will tell. (May 2024)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Kins
In-home or virtual physical therapy for recovery
MissionTo restore the mobility and confidence of those suffering from chronic pain, surgery or injury.
Wow FactorClaims a 78% reduction in pain from patients
Pickle is not affiliated with listed companies unless otherwise noted.
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