Job Description
Maven is looking for a Member Services Associate who will be a key frontline member of the Member Services Team focused on ensuring that members are supported during their use of Maven Wallet and their fertility journeys specifically, especially when it comes to reducing the financial anxiety associated with fertility treatments.
As a Member Services Associate at Maven, you will:
- Answer tier 1 and tier 2 inquiries related to our payments product, our fertility managed services benefit, and benefits design/navigation within target response times and with high member satisfaction
- Engage with Maven members over both written (messaging/live chat) channels, as well as phone conversations (inbound and outbound)
- Assist and coach other frontline staff with answering frequent questions related to our payments, fertility programs/benefits, and benefits navigation
- Investigate and address claims-related issues and benefits inquiries to ensure a speedy resolution for our members
- Proactively follow-up with Maven members to answer additional questions or check-in regarding their experience
- Answer non-clinical questions from members ...
The Real Dill ☘️
Founded in London, Maven markets itself as the world's largest virtual clinic for women's and family health, and it's growth beyond the UK has been impressive, with members in 175 markets to date. It has attracted hundreds of millions of dollars in funding, with star investors that include Oprah Winfrey and Reese Witherspoon, attracted to its mission of improving care across pregnancy, parenting, pediatrics, menopause, and beyond. It's a bit disheartening how underserved women's health is globally, but Maven Clinic is definitely a company to watch trying to right this asymmetry. (September 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Maven Clinic
Digital health clinic offering specialized care and resources for women's and family health, from maternity, parenting, pediatrics, menopause, and beyond
MissionTo change the health of the world — one woman, one family at a time
Wow FactorReceived 2023 "Great Place to Work" award
Company benefits
- 🏝️ Paid time off
- 🐣 Maternity/paternity leave
- 📈 Stock/equity
- 🔐 Health insurance
- 🦷 Dental
- 👀 Vision
- 🏦 401K/retirement
- 🧘 Paid sabbatical
Pickle is not affiliated with listed companies unless otherwise noted.
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