Maven is looking for a Senior Member Services Associate who will manage complex member support issues focused on Maven Wallet and Maven’s Managed Benefit to ensure a streamlined and high-quality service experience for our members.

As a Senior Member Services Associate at Maven, you will:

• Address tier 2 and tier 3 (and occasionally tier 1, as needed) issues related to payments, fertility benefits, and other benefits issues, including benefits design and navigation, especially regarding fertility medical and pharmacy benefits
• Review and process complex claims related to Maven’s fertility treatments, procedures and applicable medications, and expenses related to additional paths to parenthood in accordance with company policies and benefits plan designs
• Contact third parties and members to facilitate timely and accurate payments, resolve payment disputes, and ensure that patients and providers receive detailed, clear and accurate communications regarding claims and collections
• Showcase expertise and fluency in conversing with members about key fertility treatments, difference between treatment types, medications commonly used for different ...