Patient Service Representative @ Midi Health: 👩‍⚕️💻

At Midi, the Patient Service Representative acts as a liaison between patients, the practice and the healthcare system.The Patient Service Representative ensures that patients receive the care they need; provides support for new patient registration; assists them in navigating the healthcare system; and bridges other communications gaps. The Patient Service Representative also helps resolve billing issues, addresses patient complaints. The Patient Service Representative is responsible for being the face of Midi to the patient, and is often the first experience patients have with Midi! 

Business Impact 📈

• Serves as the first point of contact for patients
• Assists patients with: verifying information, scheduling appointments, and updating Electronic Health Record (EHR)
• Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services
• Gains confidence from the patient through competent job performance and effective communication
• Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering the ...