Business Operations Manager @ Midi Health 👩‍⚕️💻

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The Business Operations Team at Midi Health uses data and process development to drive business performance and strategic outcomes. We collaborate with Clinical Operations, Marketing, Customer Success, Billing & Insurance, and more to optimize resource utilization and ensure operational excellence.

As a Business Operations Manager, you’ll play a key role in driving critical business outcomes and operational efficiency initiatives. You’ll partner with Product, Engineering, and Data Science to build analytics solutions that enhance decision-making.

Business Impact – Not Just Surviving, but Thriving 📈

In this role, you will:

• Optimize provider utilization to reduce patient wait times and improve scheduling efficiency
• Analyze revenue leakage and implement process improvements to maximize capture
• Build forecasting models to predict demand fluctuations and optimize staffing strategies
• Identify bottlenecks in the virtual care workflow and implement solutions
• Enhance digital patient intake processes to improve conversion rates and reduce no-shows
• Develop performance dashboards tracking key telehealth metrics (appointment fill ...