Description

Description Access Center Lead Agent - Hicksville, Long Island- OFFS Strength Through Diversity Groundbreaking science. Advancing medicine. Healing made personal. Job Title: Access Center Lead Agent The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and managing all training for new and less experienced staff. This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the Supervisor’s absence. Roles & Responsibilities: Schedules patient FPA appointments and updates practice management system. Collects patient demographics and insurance information and enters into practice management system. Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed. May schedule patients’ appointments for tests or consults. May initiate reminder calls for next day’s appointments. Manages training and mentors less experienced Scheduling Coordinator and administrative staff, ...