Description

Description The Nurse Education Manager is an advanced role involving the management, assessment, planning, coordination, implementation and evaluation of clinical and educational activities, including orientation, staff development and competency assessments. Responsibilities PATIENT EXPERIENCE Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of the patient experience Demonstrates proficiency in all aspects of Hourly Care Checks and role models expected behaviors. Ensures the integration of Care Checks into clinical activities to enhance Relationship Centered Care. Validates staff competency in Care Checks and provides consistent meaningful feedback with more focused feedback as needed. Communicates quantitative and qualitative information regarding the patient experience to the staff and the Interdisciplinary Patient Care Team. Collaborates with the Nurse Manager/Assistant Nurse Manager/physician dyad and escalates concerns as appropriate. Follows up on all patient concerns in a timely manner and provides service recovery as needed. Demonstrates caring, respect, ...