Description

Description The Scheduling Coordinator I is responsible for scheduling appointments, consults and follow-up appointments for patients, as well as working alongside the Triageing Team. Responsibilities Scheduling Coordinator: Provides front line contact for the department by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service. Provides clerical and administrative support to physicians and is a liaison between departments. Helps direct patients to appropriate setting and facilitates patient flow. Schedules appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered. Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies. Possesses an understanding of when to escalate calls to a supervisor. Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital customer service standard of excellence. May schedule ...