Description

Description Director-Patient Experience Cullman Institute - Mount Sinai Hosptial -Full-Time-Days Seeking a transformational leader that will provide leadership, guidance, and will monitor targeted patient experience improvement initiatives within the assigned areas of focus. Collaborates with Talent Development leaders to develop patient experience training programs that support the achievement and sustainability of patient experience goals at The Mount Sinai Hospital. Collaborates with administrative, nursing and physician leaders to implement healthcare communication skills training and educational programs that enhance the patient experience. Reports to both the Vice President of Patient Experience for the Mount Sinai Health System and the Chief Medical Officer of the Mount Sinai Hospital. Responsibilities Serves as a change agent within the organization Utilizes patient experience feedback from a variety of sources including patient experience surveys and comments, focus groups, complaints, leader rounding, direct observation, and perspectives from senior leaders, managers, and frontline staff to develop recommendations for key initiatives. Designs and chairs Patient Experience Committee meetings at ...