Description

Description The Patient Care Representative is responsible for the reception and initial service to an arriving patient. Activities include: registration, obtaining demographic data, updating of financial and related information, and other duties as assigned. Responsibilities 1. Greet and direct patients, visitors, and staff. 2. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. 3. Collects and distributes patient referral information received from affiliated physicians. 4. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. 5. Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. 6. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. 7. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. 8. Schedules appointments. 9. Files charts and retrieves records. 10. Deposits and reconciles all cash against ...