Description

Description The Supervisor scheduling is primarily responsible for managing the day-to-day front–end and scheduling operations of an ambulatory practice. Working under the direction of Administrator, the Ambulatory Practice Supervisor is responsible for implementing and maintaining MSHS policies and procedures related to scheduling operations, including Patients First! service standards and staffing models. The Ambulatory Practice Supervisor is responsible for supervising the scheduling and front-end staff in the Practice; and for performing any of the related roles as staffing contingencies requires. The Supervisor oversees the reception, checkout and clerical functions, handles scheduling issues as needed, addresses patient concerns, and participates in gathering information on customers’ perceptions and preferences. Responsibilities Monitors and assist staff with their day to day activities including clinic and physician scheduling, call volumes and surge treads, along with strict adherences to department service standards. Review staff appointment scheduling for accuracy and completeness to maintain the highest levels of right appointment at the right time with the right physician. ...