Description

Description IT Manager Workplace Technology Services - Icahn School of Medicine - Days Monday - Friday 9am - 5pm, Req#3022217 The IT Manager is responsible for planning, directing and coordinating the operations of an information technology area of responsibility. Plan, develop, troubleshoot, enhance and maintain systems, procedures and applications for operating efficiency. Responsibilities Leads and Develops Workplace Technology Services (WTS) Staff for the ICAHN School of Medicine at Mount Sinai (ISMMS) - Communicates clear job expectations; plans, monitors, and evaluates job performance. Provides coaching, professional development, and feedback to enhance staff capabilities. Maintains a positive and collaborative team environment, addressing performance concerns and fostering service excellence. Delivers Exceptional Customer Service - Promotes a culture of service excellence by prioritizing responsiveness, quality support, and collaboration. Serves as the first point of escalation for technology-related issues and ensures timely resolution to support staff, faculty, and students. Collaborates Across DTP and Institutional Teams - Partners with other teams to coordinate system implementations, ...